How do I create an account?

Download the KOKO SHOPPING app or visit our website. Tap "Sign Up" and enter your email address or phone number. Create a secure password and verify your email. You'll receive a verification code via email or SMS to complete registration.

How do I find deals in my area?

KOKO SHOPPING uses your location to show deals near you. Make sure location permission is enabled in your phone settings. Browse the feed or use the search bar to find deals by category, brand, or location. You can filter by distance, price, and popularity.

Why can't I see a deal anymore?

Deals on KOKO SHOPPING come and go quickly based on inventory and promotions. If a deal is no longer available, it may have:

• Sold out or reached its quantity limit
• Expired (the promotion ended)
• Been removed by the merchant

Check back regularly for new deals or enable notifications to get alerts when deals you're interested in appear.

How do I proceed with checkout?

Tap on a deal to view details, then tap "Buy Now" or "Checkout". Review your order, select a payment method (credit card, debit card, or mobile payment), and confirm your purchase. You'll receive an order confirmation via email.

What payment methods do you accept?

We accept:

• Credit and debit cards (Visa, Mastercard, JCB)
• Mobile payment (Promptpay, TrueMoney, AirPay)
• Bank transfers

Is my payment information secure?

Yes. All payment information is processed through secure, encrypted connections. We never store complete credit card numbers on our servers. Your financial data is handled by PCI-DSS compliant payment processors.

How do I track my order?

After purchase, go to "My Orders" in your account. You'll see your order status and tracking information. Click on an order to see detailed status updates and merchant contact information.

How do I get a refund?

Refund policies vary by merchant. Check the merchant's return policy before purchasing. To request a refund, go to "My Orders", select the order, and follow the refund process. Contact the merchant directly if needed.

How do I contact a merchant?

In your order details, you'll see the merchant's contact information. You can usually reach them via phone, email, or chat. Merchants typically respond within 24 hours.

How can I personalize my feed?

Go to "My Categories" and select your favorite brands and categories. You can also:

• Enable location-based deals
• Set price range preferences
• Block specific merchants or categories

How do I enable notifications?

In the app, go to Settings > Notifications. Enable push notifications to get alerts about new deals, order updates, and special promotions. You can customize which notifications you want to receive.

How do I report a problem or suspicious deal?

Tap the three-dot menu (⋮) on a deal and select "Report". Describe the issue and submit. Our team reviews all reports and takes action within 24 hours.

How do I delete my account?

Go to Settings > Account > Delete Account. Note that this action is permanent and will remove all your order history and personal information.