🗑️ Delete Account & Associated Data

We understand that you may want to delete your KOKO SHOPPING account and associated personal data. We're committed to making this process simple and transparent. Follow the instructions below to request deletion of your account and all associated data.

Option 1: Delete Account Through App (Fastest)

If you have the KOKO SHOPPING app installed:

1. Open the KOKO SHOPPING app
2. Go to Settings → Account Settings
3. Scroll down and tap "Delete Account"
4. Review the warning information
5. Confirm your password
6. Tap "Permanently Delete My Account"
7. Your account will be deleted immediately

Option 2: Request Deletion Using This Form

Fill out the form below and submit your deletion request. We will process your request within 30 days and confirm via email.

Option 3: Email Support

You can also email your deletion request directly to our support team:

What Happens After Deletion?

• Immediate: Your account is deactivated and you can no longer log in
• Within 24 hours: Your profile is removed from our servers
• Within 30 days: All personal data associated with your account is permanently deleted from all our systems
• Email Confirmation: We will send you a confirmation email when deletion is complete

Data We Delete

When you request account deletion, we delete:

• Personal information (name, email, phone number)
• Account credentials and authentication data
• Order history and transaction records
• User preferences and saved categories
• Location history and saved addresses
• Chat history and support tickets
• Device registration and push notification tokens
• Any files or documents you uploaded

Questions or Issues?

If you have any questions about the account deletion process or need assistance, please contact our support team: